GreatSeats.com Review

GreatSeats.com stands out from the crowd of online ticket sellers, thanks to its longevity and strong, customer-friendly guarantees. Great Seats has been selling tickets since 1989 and, in that time, has developed a strong base of vendors and customers with a love of Great Seats to the top sporting, music and theater events.

In the world of online ticket selling and purchasing, there are a lot of wary customers – and for good reason! GreatSeats.com takes the worry out of purchasing tickets online: if the tickets you buy are not authentic, you'll get all of your money back, unless equal replacement tickets can be found. If the event you buy tickets for is cancelled, you'll also get all your money back. On top of that, Great Seats guarantees the safety and privacy of your personal information.

At all times, GreatSeats.com has a solid inventory of tickets for concerts (particularly, it seems, country music), theater events, festivals and a wide range of sports. Tickets are easily searchable by venue, city or team/artist. If you're looking for hot tickets to a good event, Great Seats likely has great seats for you.

Markets
Markets

GreatSeats.com has listings for NBA, MLB. NFL, NCAA, NHL, Soccer, NASCAR, Concerts, Theater and Comedy events. The listings within each sport are broken down by team name. There's a special section for Winter Olympics 2010 tickets.

Music concerts are easily searchable by artist name. There are also specific pages for country music concerts and music festivals. Theater and Comedy events across the U.S. are also listed in alphabetical order.

All events are searchable by artist, team or venue.

Inventory
Inventory

At any given time, GreatSeats.com offers tickets to some 20,000 events. Their inventory seems especially geared towards sports fans and lovers of country music… but there's a good cross-section of events to all tastes.

Customer Service/ Feedback
Customer Service/ Feedback

Customer service is available via e-mail, toll-free phone or live chat 9 a.m.-7 p.m. weekdays and 10 a.m.-5 p.m. on Saturdays and Sundays. Great Seats also offers handy newsletters and alerts so subscribers will always know which hot tickets are about to go on sale.

"I have purchased tickets from many online ticket brokers and GreatSeats.com has been the best by far. When the Moody Blues concert that I had ordered tickets for was rescheduled, they contacted my as soon as the news broke to let me know."

- Peter Nickels, Bryn Mawr, PA

"I was having trouble deciding on what seats I wanted to buy. So I clicked on the "Live Help" button and talked to John. He was so helpful! He had been to the venue before and was able to really give me a feel for what to expect! Thank you Greatseats!"

- Russell Scott, Cherry Hill, NJ

Delivery Methods
Delivery Methods

GreatSeats.com ships, monitors and tracks all tickets using FedEx. They offer three levels of shipping:

  • Priority Overnight Shipping ($30)
  • Saturday Shipping ($40)
  • Two-Day Shipping ($20)

Of course, depending on the date of purchase in relation to the date of the event, Great Seats may not be able to offer all shipping methods.

Vendor Perks
Vendor Perks

  • Great Seats gift cards are available for purchase
  • Seating charts
  • Customers can sign up for regular newsletters and alerts
  • 100% money-back guarantee in the case of inauthentic tickets or event cancellation
  • daily customer service via toll-free phone, email or chat

Price Value/ Service Charges
Price Value/ Service Charges

GreatSeats.com offers a range of ticket prices; they seem to offer a wide selection of options at prices comparable to other ticket retailers. On top of the listed price, customers pay a non-refundable security and processing fee, which is equal to 10-20% of the total ticket cost. A FedEx shipping fee is on top of this.

Guarantees
Guarantees

Great Seats offers three solid guarantees:

  • That every ticket sold on their site is authentic. If it's not, and they can't offer you a comparable replacement, 100% of your money will be refunded.
  • If an event is cancelled, you're eligible for a refund of the full ticket price paid.
  • Your personal information is safe, as determined by the highest security standards in the business.