eSeats Review

eSeats is more than just an online ticket broker, they are a leading ticket agency that serves tens of thousands of customers worldwide. e Seats is a virtual entertainment and sporting events hub, with its own blog, iPhone application, city guides, and password protected membership benefits. eSeats customer service exceeds their competitors by providing online chats for easy contact and a 1-800 number for your requests that may arise.

As a member of the National Association of Ticket Brokers, e Seats offers security, reliability and dependability. They offer a 100% buyers guarantee on the authenticity of their tickets. Attend live concerts, sporting events, theater, and Las Vegas performances when you utilize eSeats as your direct source of event listings. Whether you are a fan of Barry Manilow, Jerry Seinfeld, UFC or NASCAR racing, eSeats has got tickets for you!

Markets
Markets

North America ( U.S. and Canada) and London venues.

  • Concerts - Pop-Rock, Country, Classical, Folk, Comedy, and more
  • Theater - Broadway, Las Vegas, touring companies, Cirque duSoleil, children and family shows
  • Sports - NBA, NHL, NCAA, MLB, NASCAR, Horse Racing, Pro Rodeo, Pro Tennis, PGA Golf, Boxing, UFC, WWE
  • Las Vegas - sporting events, comedy, concerts, theater, also browsable by venues/casinos

Inventory
Inventory

eSeats is a secondary market broker, which means they can authenticate all the tickets they provide. e Seats is also an intermediary site, allowing sellers to find a consignment market for their extra and unneeded tickets.

Customer Service/ Feedback
Customer Service/ Feedback

Customer service at eSeats is available by email 24-7 and by phone 8 am - 5 pm MST Monday-Friday and 9 am - 1 pm MST on Saturdays. Phones are not available on Sundays and major holidays. They also have an emergency phone line which you can call if you have an immediate problem with your event tickets.

“Thanks again for our Euro Cup tickets! You run a stand up organization and I won't be afraid to tell others.”

- Marco Giancotti, UBS Financial Services, Inc

“Thanks a Million! Thanks again for your help with the tickets to the game and then with the parking pass! We had a great time and will definitely use eSeats.com again on for our next trip!”

- Denise Reichert, Calgary, Alberta

Delivery Methods
Delivery Methods

Express courier service requiring signature upon delivery (ie FedEx) In certain cases, Ticketmaster's TicketFast ticket emailing service is available.

Vendor Perks
Vendor Perks

  • Search Bar - search by Artist, Team, Venue, City
  • Gift certificates
  • Mailing list with special promotions for "members"
  • Browse by city
  • City Guides
  • Live agent chat
  • e Seats blog
  • eSeats iPhone App
  • Quick Links for easy browsing
  • Ticket Requests

Price Value/ Service Charges
Price Value/ Service Charges

Prices at e Seats are highly competitive, especially for tennis and soccer sporting events. eSeats also excels in the summer concert ticket market. The founders of e Seats are tennis fanatics and they really do a great job when it comes to securing the best inventory for the US Open, French Open, Australian Open and of course Wimbledon. Other sporting events, including football, baseball, and basketball, are slightly higher with less inventory.

eSeats has a standard 10-15% service charge, which is in line with many of the other ticket brokers, and they have a low shipping cost -- which offsets some of those fees. They do not have a markup on the tickets -- some other ticket brokers will also add this on to the purchase price.

Guarantees
Guarantees

100% Buyer's Guarantee of authenticity.

Plus, your financial transactions are all protected by 128-bit digital encryption security. Your best guarantee, however, is that e Seats is a member of the National Association of Ticket Brokers and the BBB Online Reliability program.